FAQs
Product Info
Are your products tested on animals?
Absolutely not. At Happy Skin, we care about animals and the environment. We are huge cruelty-free advocates for animals and do not support animal testing.
Do your products contain alcohol, formaldehyde, gluten, lead, parabens, phthalates, propylene glycol, toluene or triclosan?
None of our products contain these harsh chemicals and we take great pride in that. Our focus is to provide natural products without the use of harsh chemicals.
Payment Options
The following payment methods are accepted on our website:
Credit Card (VISA, MasterCard, American Express, Discover)
Paypal (Requires a Paypal account)
Amazon Payments (Requires an Amazon account)
Happy Skin Gift Cards
A maximum of one payment method can be used per order.
For your security, please enter your billing information exactly as it is displayed on your credit card statement. Orders with incorrect information are subject to cancellation.
Cancel or Change an Order
Kindly note that we make every attempt to ship your order out as soon as possible, usually within the same 24 hours of ordering.
Therefore, cancellations may not be possible if your order has already shipped.
If you would like to cancel a order that has already been shipped, please email us at info@happyskinusa.com so we can begin the return process.
For more info on returns, please visit Returns & Exchanges
Shipping
We are truly ecstatic that you made your purchase with us, and we are dedicated to getting your order to you as soon as possible.
We currently offer the following shipping options:
Standard Shipping (4-7 business days on average)
Expedited Shipping (2-3 business days on average)
Express Next Day Air (1-2 business days)
Tracking Your Order
Once an order has been processed for shipment, you will receive an email with tracking information.
How do I receive free shipping on my order?
All orders over $30 automatically include free standard shipping.
Returns & Exchanges
How soon will I get my refund?
Once your items are inspected by our returns department, you will receive your refund typically within 5-10 business days.
Is it easy to return items?
Once your return is approved, you will receive step-by-step instructions and in some cases a prepaid shipping label via email.
What items are returnable?
Unused and unopened items purchased in the last 30 days.